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Powerful yet simple

Firma has all the powerful features you need to run your customer service centre, but crafted with love for simplicity and ease of use.

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No need for IT

With Firma you don't need to wait for your IT department to change how your telephony works, to add or remove an employee or for any other technical job that needs to be done. You can do everything yourself.

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Deliver the best service ever

Firma will help you and your team to deliver the best customer experience ever. Our built-in tools will change the way you deliver and measure customer service.

Live calls, before your phone rings

Firma will give you up-to-date information about who is calling, the client history, who they talked to last time, etc., all automatically before your phone even rings. We even integrate with apps like Shopify and Zendesk.
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Measure your customer satisfaction

Firma helps you measure your customer satisfaction and enables you to praise great employees, coach those who need help and ensure overall quality in real time.

Keep an eye on your KPIs

Firma lets you keep an eye on your KPIs with the wallboard. Place it in your office and your entire team can see if you are delivering the service you promised your customers.

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Try Firma 30 days for free

We know that it's hard to make decisions, and even harder when they are important business decisions. That’s why we will let you try Firma free for 30 days. There is no need to find your credit card, and no need to be scared of what happens if you forget about the account, we just delete it. Try it out. All that will happen is you will become more happy, we hope!

Sign up for our free 30-day trial  See all features