1. Welcome message

    Greet customers with a welcome message.

  2. On-hold music

    Play on-hold music instead of just a ringtone.

  3. Opening hours

    Stop being disturbed when you have some valuable spare time.

  4. Do not disturb

    Don't get calls when you are busy.

  5. Phone menus

    Let clients choose which part of your company they wish to talk to.

  6. Voicemail

    Professional voicemail with your company's greeting.

  7. No answer

    What happens when you don't have time to take the phone?

  8. Receive calls on your mobile

    Receive all business calls on your mobile.

  9. Transfer calls

    Transfer calls to your co-workers with one click.

  10. Call groups

    A group of employees who will receive a call at the same time.

  11. Hunt groups

    Escalate calls when co-workers are busy.

  12. Call history

    See full call history with call status.

  13. Customer Satisfaction

    Meassure your customer satisfaction score and collect feedback.

  14. Status

    See which co-workers are on the phone and who is avalible.

  15. Live calls

    The live screen shows information about an ongoing call.

  16. Integration

    You can integrate other systems with Firma.

  17. Call queue

    Helps you handle a high load of calls with a smaller team.

  18. Notes

    Leave notes on clients to better service them next time they call.

  19. Wallboard

    Real time look on your business performance on the phone

Switch

£9

per employee / month

  1. Welcome message
  2. On-hold music
  3. Opening hours
  4. Do not disturb
  5. Phone menus
  6. Voicemail
  7. No answer
  8. Recive calls on your mobile
  9. Transfer calls
  10. Call groups
  11. Hunt groups
  12. Call history
  13. Customer Satisfaction
  14. Status
  15. Live calls
  16. Integration
  17. Call queue
  18. Notes
  19. Wallboard

Switch Plus

£19

per employee / month

  1. Welcome message
  2. On-hold music
  3. Opening hours
  4. Do not disturb
  5. Phone menus
  6. Voicemail
  7. No answer
  8. Recive calls on your mobile
  9. Transfer calls
  10. Call groups
  11. Hunt groups
  12. Call history
  13. Customer Satisfaction
  14. Status
  15. Live calls
  16. Integration
  17. Call queue
  18. Notes
  19. Wallboard