What is a call group?

Last updated: 27-Aug-2015 13:57:38

A call group is a grouping of employees. A call group can be used to forward calls to all the employees in that group at the same time, and the first person to pick up the call will get to speak to the customer.

All this can be configured in our system. There are no limits on how many call groups you can set up.


Contact us

0330 808 0938