Yes you can! We know that most businesses have working hours and it’s important for your service level to treat clients calling outside these hours with a lot of care.

You can first of all configure individual opening hours for each day of the week: what time you open; what time you close; if you are closed or open for the whole day; etc.

After you have selected your opening hours, you need to configure what happens with calls outside opening hours. These are the actions you can select between:

• Transfer to … (Employee, Call group or Main number)
• Go to phone menu
• Go to queue (Switch Plus required)
• Go to hunt group
• Go to voicemail
• Play prompt and transfer to … (Employee, Call group or Main number)
• Play prompt and go to queue (Switch Plus required)
• Play prompt and go to hunt group
• Play prompt and end call